Mock inspections take place in a similar way to a CQC inspection. As part of the pre-inspection planning, we will agree on the format and style of the inspection. This includes:

· the length of the inspection

· whether you prefer it to be announced or unannounced

· whether you have specific concerns that you want to focus on

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I aim to ensure that every inspection is comprehensive and person-centred. All inspections include reaching out to key stakeholders for their feedback on the lived experience of the service. This will include residents, relatives and other loved ones who are invested in the service. Both written feedback and one-to-one meetings are offered.

I also aim to gather feedback from key professionals working closely with you.

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Inspections can take one or two days, depending on your requirements. Unless you request otherwise, I will inspect all 34 Quality Statements during the inspection.

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Following the inspection, you will receive:

· a comprehensive inspection report, broken down by each key question and Quality Statement.

· A highlight of any areas of concern, including assessing the potential for regulatory breaches.

· A score and rationale for each Quality Statement

· A Rating Calculator showing the scores of all Quality Statements and ratings for each Key Question.

· A comprehensive Service Improvement Plan, with links to the Key Questions and Quality Statements, dashboards to provide simple means to oversee progress, and project planning dashboards to aid work planning.

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Subject to stakeholders giving their feedback in a timely manner, I aim to prepare your draft report within five working days of the inspection. Reports are prepared in draft form for you to review before mutually agreeing on sign-off.

You can book inspections as on-off, ad-hoc ones. I am equally happy to book inspections on a recurring basis.

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As a sole trader, my approach to inspections means you get the same pair of eyes looking at your services, enabling me to better identify opportunities for learning and improvements across services. It also means I can better understand the organisational culture and the dynamics between services.